FAQ
Frequently Asked Questions (FAQ)
1. What is Kickstarter?
Kickstarter is the world’s largest and most trusted crowdfunding platform, supporting creative products. By backing a project on Kickstarter, you get early access to innovative products—often at an exclusive discounted price. You will only be charged if the project successfully reaches its funding goal.
2. Why pay a deposit before the Kickstarter campaign begins?
Paying a deposit secures the VIP Super Early Bird price for the Domitree AXIS Ergonomic Chair — $599 (original price $899). Deposits guarantee your spot and your discount.
3. What’s the difference between the deposit price and the non-deposit price?
VIP deposit backers enjoy extra savings:
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VIP price: $599 → Pay $20 deposit, get $50 cashback, final cost $549. And a free battery (value $79).
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Without a deposit: price remains $899.
4. Can I place a deposit for friends or family?
Yes. You can pay the deposit on behalf of friends or family. Make sure they use the same emailwhen pledging on Kickstarter so we can match the deposit to their order.
5. Why do I need to use the same email for the deposit and Kickstarter order?
To ensure your $50 cashback is applied correctly, we need to match your deposit with your Kickstarter pledge. Using the same email makes the process smooth and secure.
6. When will I get my $50 (deposit + discount) refund?
Once the Kickstarter campaign ends successfully, we will process your $50 refund within 14 days. The refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
7. If I change my mind, can I cancel and get my $20 deposit back?
Yes. If you decide not to back the chair, simply email us at hello@domitree.com using the same email you used for the deposit. We will process your refund within 14 business days.
8.Do you ship worldwide?
Yes, Domitree ships globally. As long as Kickstarter supports shipping to your country or region, we’ll do our best to deliver.
9. How can I contact you if I have more questions?