We currently ship to the contiguous United States only (Excluding Alaska and Hawaii). We do not ship to APO/FPO/DPO military addresses. All orders ship from our U.S. warehouse, and we cover all duties. Shipping fees are calculated at checkout based on your location.
After placing your order, you will receive an order confirmation email. Once shipped, you will receive a shipping email with your order ID, carrier information, and tracking number. You can track your package using the link in the email.We do not ship on weekends or U.S. federal holidays.
Some items may be shipped in multiple packages, each with its own tracking number. Package names may be internal logistics labels and may differ from the product’s full official name.
We want you to feel fully confident in your purchase. If you are not satisfied with your order, please review the guidelines below to determine whether your item qualifies for a return or exchange.
• Items must be returned in their original packaging and in “like-new” condition.
• A 10% restocking fee applies if the item is not in “like-new” condition.
• Return requests must be made within 14 days of delivery.
• Returned items will be inspected before refund approval.
• Customers are responsible for return shipping costs (unless due to product defects or damage).
• We recommend using a tracked and insured shipping method.
• Orders may arrive in multiple packages; each must be checked carefully.
The following items are not eligible for returns or exchanges:
• Clearance or final-sale items
• Customized or made-to-order products
• Offline purchases or items not listed on our website
• Products marked “Non-Returnable” on the product page
• Report damage or defects within 48 hours of delivery.
• Do not discard the packaging or damaged item.
• Our team will assist you with a free replacement, repair, or refund.
If you need to exchange an item, please contact our support team first. Exchanges follow the same inspection and condition requirements as returns.
Please contact us at hello@domitree.com with:
Order numberReason for return
Photos of the product and packaging (optional but helpful)
Our team will guide you through the next steps.
At Domitree, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, please review the return, exchange, and refund guidelines below.
Return requests must be submitted within 14 days of delivery. To be eligible for a return, the item must meet the following conditions :
• The item must be returned in its original packaging.
• The item must be in “like-new” condition, with no signs of damage, misuse, stains, modification, or improper assembly.
• All original parts, accessories, manuals, hardware, and packaging materials must be included.
• The returned item must pass inspection before a refund is approved.
• Please note that large furniture items may arrive in multiple packages.
• Customers are responsible for carefully checking all packages upon delivery.
Customers are responsible for return shipping costs unless the return is due to product damage, defect, or an error caused by Domitree.
For furniture and oversized items, return shipping costs may be higher than standard parcel shipping fees. We recommend using a tracked and insured shipping method, as Domitree is not responsible for lost or damaged return shipments.
A 10% restocking fee may apply if the returned item is not in “like-new” condition, or if the product requires additional inspection, repackaging, cleaning, or handling before resale.
If the item is returned damaged, incomplete, heavily used, or without original packaging, the refund amount may be reduced or the return may be rejected.
The following items are not eligible for return or exchange :
• Clearance or final-sale itemsCustomized or made-to-order products
• Offline purchases or items not listed on our official website
• Products marked “Non-Returnable” on the product pageItems that have been modified, damaged, improperly assembled, or used in a way inconsistent with the product instructions
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please do not discard the product, packaging, shipping box, or any protective materials. These may be required for inspection, replacement, or claim processing.
When contacting us, please include :
• Your order number
• A brief description of the issue
• Clear photos or videos of the damaged or defective product
• Photos of the outer packaging and shipping label
• After reviewing your request, our team will assist you with a suitable solution, which may include a free replacement part, repair support, replacement product, or refund, depending on the situation.
If you would like to exchange an item, please contact our support team first. Exchanges are subject to product availability and must meet the same eligibility, inspection, packaging, and condition requirements as returns.
Customers may be responsible for any price difference, return shipping fees, or additional shipping fees related to the exchange, unless the exchange is due to a product defect or an error caused by Domitree.
Once your returned item is received and inspected, we will notify you whether your refund has been approved.If approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
Original shipping fees, handling fees, or other non-product charges may not be refundable unless the return is due to product damage, defect, or an error caused by Domitree.
Some Domitree furniture products may be shipped in multiple packages.
Each package may have a separate tracking number.Package names or logistics labels may differ from the product’s full official name.
Please check all delivered packages carefully before reporting missing parts or incomplete delivery.If you believe any package, part, or accessory is missing, please contact us with your order number and photos of all packages received.
To start a return or exchange, please contact us at :
We’re here to help.
If you have questions about your order, product information, shipping, returns, or anything else, our support team is ready to assist you. Please reach out through any of the channels below.
Email: hello@domitree.com
We typically respond within 24–48 business hours.
Effective Date: 2025.12.11
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase from our online store. This policy applies only to customers located in the United States.
Information We Collect
We may collect the following types of information when you interact with our website :
1.1 Personal Information
Provided by you during checkout, account creation, or customer service inquiries :
NameShipping and billing address
Email addressPhone number
Payment information (processed through secure third-party payment providers; we do not store full credit card details)
1.2 Automatically Collected Information
Collected through cookies, pixels, and analytics tools:IP addressBrowser typeDevice informationPages visited and browsing behaviorShopping activity
1.3 Third-Party Information
If you sign in or interact via social media accounts, we may receive certain information as permitted by their privacy settings.
How We Use Your Information
We use your information to provide and improve our services, including :
• Processing and fulfilling orders
• Shipping and delivery updates
• Customer support and communicationPersonalizing shopping experiences
• Fraud prevention and security
• Marketing emails and promotional updates (you may opt out at any time)
• Website performance analytics
• We do not sell your personal information.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to :
Remember your preferences
Enable shopping cart and checkout functions
Analyze website performance
Support marketing and advertising campaigns
You may disable cookies through your browser, but certain features may not function properly.
Sharing Your Information
We may share your information with trusted service providers, including :
Payment processors
Shipping carriers
Customer service platforms
Analytics and marketing partners
Website hosting providers
These partners are authorized to use your information only as necessary to provide services on our behalf.
We do not sell or rent personal information to third parties.
Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information.
However, no online transmission is 100% secure. By using our website, you acknowledge and accept this risk.
Your Rights & Choices
Depending on your location, you may have rights to :
Access or update your personal informationRequest deletion of your dataOpt out of marketing communicationsRestrict certain data processing
To submit a request, please contact us at :
hello@domitree.com
Marketing emails include an “unsubscribe” link.
Children’s Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect information from children.
International Customers
We currently sell and ship only within the United States.
However, if visitors from other regions browse our website, their data may still be processed in accordance with this policy and stored on servers located in the United States.
Changes to This Privacy Policy
We may update this policy from time to time. Revisions will be posted on this page with an updated Effective Date. Continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information,
please contact us :
Email : hello@domitree.com
Effective Date: 2025.12.11
Welcome to our website. By accessing or using our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our site or placing an order. These Terms apply to all purchases and interactions within the United States.
Use of the Website
You must be at least 18 years old to make a purchase. You agree not to use the website for any unlawful or unauthorized purpose and to comply with all applicable U.S. laws and regulations.
We reserve the right to refuse service to anyone for any reason at any time.
Product Information
We strive to present accurate product descriptions, dimensions, and images. However, minor variations may occur due to screen settings, natural materials, or updates in production.
We reserve the right to modify or discontinue products at any time without notice.
Orders & Payments
By placing an order, you agree that :
Shipping & Delivery
We currently ship only within the continental United States (excluding Alaska and Hawaii).
Shipping rates and estimated timelines are displayed at checkout.
Once an order is shipped, risk of loss transfers to the carrier. It is your responsibility to provide a valid shipping address.
We do not ship to APO/FPO military addresses or PO Boxes.
Please review our Shipping Policy for full details.
Returns & Exchanges
Returns and exchanges are subject to our official Returns & Exchanges Policy.
Key conditions include :
Pricing & Promotions
Prices are displayed in U.S. dollars. We reserve the right to update prices, promotional offers, and discount codes at any time without notice.
Sale or promotional items may be subject to special restrictions.
Intellectual Property
All content on the website—including text, images, graphics, logos, videos, and product designs—is owned by or licensed to us. You may not reproduce, distribute, or modify any content without prior written consent.
Third-Party Links & Services
Our website may include links to third-party platforms or tools. We are not responsible for their content, policies, or practices. You use third-party services at your own risk.
Limitation of Liability
To the fullest extent permitted by law :
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of California, without regard to conflict-of-law principles.
Any disputes must be resolved in state or federal courts located in California.
Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our site constitutes acceptance of the updated Terms.
Contact Us
If you have any questions regarding these Terms,
please contact us :
Email: hello@domitree.com
